Privacy Policy

At Venue Ideas, owned by Trou Idees (Pty) Ltd, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website and services.

Information We Collect

Personal Information

When you register on our platform, book a venue, or contact us, we may collect personal information, including but not limited to:

• Name
• Email address
• Phone number
• Billing and payment information
• Event details and preferences

Non-Personal Information

We may also collect non-personal information that does not identify you, such as:

• Browser type
• IP address
• Device information
• Cookies and usage data

How We Use Your Information

To Provide and Improve Our Services

We use your information to:

• Create and manage your account
• Facilitate bookings and transactions
• Respond to your inquiries and provide customer support
• Improve our website and services

Communication

We may use your information to send you:

• Booking confirmations and updates
• Promotional offers and newsletters
• Important notices and administrative messages

Legal Compliance

We may use your information to comply with applicable laws, regulations, and legal processes.

Sharing Your Information

With Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform and providing our services.

With Venues

When you make a booking, we share your information with the venue to facilitate the reservation and any related communication.

For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Your Rights

Access and Correction

You have the right to access and update your personal information at any time by logging into your account or contacting us.

Data Deletion

You can request the deletion of your personal information by contacting us. We will process your request in accordance with applicable laws.

Opt-Out

You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in the emails or contacting us directly.

Cookies

We use cookies to enhance your experience on our website. Cookies are small data files stored on your device. You can control the use of cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Venue Ideas
info@venueideas.com
Cambridge Office Park, Building C