FAQ

Welcome to Venue Ideas! Below you’ll find answers to some of the most frequently asked questions. If you need further assistance, please contact us at info@venueideas.com.

General Questions

What are Venue Ideas?

Venue Ideas is an online platform where venues can create profiles to manage bookings and clients can browse and book venues that meet their event needs.

Who owns Venue Ideas?

Venue Ideas is owned by Trou Idees.

How do I create an account?

To create an account, click on the “Sign Up” button on the homepage, fill in the required details, and confirm your email address.

How can I search for a venue?

You can search for venues by using tags that match your event needs (e.g., mountains, banquet hall, wedding) and by setting your budget preferences.

How do I make a booking?

Once you find a venue you like, click the “Book Now” button, fill in the necessary booking details, and confirm your reservation on the website.

How do I pay the deposit?

After confirming your booking, you will receive an email with all the necessary information, including instructions on how to pay the deposit directly to the location.

What if the date and time I booked are no longer available?

If the date and time you booked are no longer available, we will notify you as soon as possible. We will assist you in rescheduling your event or finding an alternative venue. You may also request a refund of your deposit.

How do I cancel a booking?

Please contact the venue directly you made your booking with.

For Venue Operators

How do I register my venue?

To register your venue, create an account on Venue Ideas, add your payment details, and fill in your venue’s information, including descriptions and photos.

Can I add multiple locations?

Yes, you can add multiple locations under your venue. Each location will be billed separately.

How do I update my venue’s information?

Log in to your account, go to your venue’s profile, and update the necessary details, including photos, descriptions, and availability.

How do I handle bookings?

Manage all your bookings through the Venue Ideas platform. You can respond to inquiries, confirm reservations, and communicate directly with clients.

Billing and Payments

How am I billed for listing my venue?

You will be billed for each location you add to the platform. Payment details must be provided during the registration process.

How do I update my payment information?

Log in to your account, go to the billing section, and update your payment details.

Support

How can I contact Venue Ideas for support?

You can contact our support team at info@venueideas.com.

How do I report an issue or raise a complaint?

For users: If you experience poor service from a venue, try resolving the issue directly with the venue first. If unresolved, log in to your account, go to your booking history, and click “Report an Issue” next to the relevant booking. Fill out the complaint form with detailed information.

For venues: If you need to report a user, log in to your account, go to the relevant booking, and click “Report a Problem.” Fill out the form with the necessary details.

How do I opt-out of promotional emails?

You can opt-out of receiving promotional communications by following the unsubscribe instructions in the emails or by contacting us directly.